{"id":1326,"date":"2016-08-18T07:39:53","date_gmt":"2016-08-18T07:39:53","guid":{"rendered":"https:\/\/old.oc-group.eu\/en\/?page_id=1326"},"modified":"2021-02-15T10:32:14","modified_gmt":"2021-02-15T10:32:14","slug":"teleservice","status":"publish","type":"page","link":"https:\/\/old.oc-group.eu\/en\/teleservice\/","title":{"rendered":"Teleservice"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.8.2″ background_color=”#ffdf00″ parallax=”on” custom_padding=”0px|||||”][et_pb_row admin_label=”row” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” custom_padding=”||3px|||”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.9.0″ header_text_color=”#000000″ header_2_text_color=”#000000″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” background_layout=”dark” module_alignment=”center” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n

GEMVISION TELESERVICE<\/h1>\n

Augmented Reality for Industry 4.0<\/h2>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.25″][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_code _builder_version=”4.8.2″ border_width_all=”5px”]

With GEMVISION you can drastically reduce costs.\u00a0You will no longer need to send your technicians away. An instant video call is the solution.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”OPTIMIZE TIMING” use_icon=”on” font_icon=”%%227%%” admin_label=”Ottimizza i tempi” _builder_version=”4.9.0″ header_text_color=”#000000″ header_font_size=”25px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n

How much time do your technicians travel?\u00a0GEMVISION is the solution that helps you reduce travel time for assistance.\u00a0You will only need to make a video call and your technicians will be available if you encounter a problem.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”IMPROVE THE SERVICE” use_icon=”on” font_icon=”%%158%%” admin_label=”Migliora il Servizio” _builder_version=”4.9.0″ header_text_color=”#000000″ header_font_size=”25px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” hover_enabled=”0″ use_border_color=”off” border_color=”#ffffff” border_style=”solid” sticky_enabled=”0″]<\/p>\n

Create your digital after-sales service with the software that allows you to provide remote support through Augmented Reality solutions.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”CONTINOUS LEARNING” use_icon=”on” font_icon=”%%126%%” admin_label=”Aggiornamenti Continui” _builder_version=”4.9.0″ header_text_color=”#000000″ header_font_size=”25px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” hover_enabled=”0″ use_border_color=”off” border_color=”#ffffff” border_style=”solid” sticky_enabled=”0″]<\/p>\n

GEMVISION is the software that allows you to manage, on both smartphones and smartglasses, technical informations to support your customer service.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ admin_label=”row” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”TRIAL PERIOD” use_icon=”on” font_icon=”%%235%%” admin_label=”Risparmia Costi” _builder_version=”4.9.0″ header_text_color=”#000000″ header_font_size=”25px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” hover_enabled=”0″ use_border_color=”off” border_color=”#ffffff” border_style=”solid” sticky_enabled=”0″]<\/p>\n

With GEMVISION you have the opportunity to test the system with our RENTAL offer including smartglasses and 3 months of software license<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”SMART WORKING” use_icon=”on” font_icon=”%%165%%” admin_label=”Ottimizza i tempi” _builder_version=”4.9.0″ header_text_color=”#000000″ header_font_size=”25px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n

Remotely you can help technicians wherever they are, and you can do it directly from your office without needing to travel.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”QUICK SERVICE” use_icon=”on” font_icon=”%%101%%” admin_label=”Migliora il Servizio” _builder_version=”4.9.0″ header_text_color=”#000000″ header_font_size=”25px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n

Through the use of smartglasses it allows you to operate hands-free by performing a faster service.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”SECURITY” use_icon=”on” font_icon=”%%93%%” admin_label=”Aggiornamenti Continui” _builder_version=”4.9.0″ header_text_color=”#000000″ header_font_size=”25px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n

The platform is private. All data flows are safe because it uses the HTTPS protocol (Hyper Text Transfer Protocol Secure), which allows you to have all communications between your browser and the website encrypted.<\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”3.22.3″][et_pb_fullwidth_header title=”HOW DOES REMOTE ASSISTANCE WORK WITH SMART GLASS?” text_orientation=”center” _builder_version=”4.9.0″ _module_preset=”default” title_font_size=”46px” title_font_size_tablet=”36px” title_font_size_phone=”24px” title_font_size_last_edited=”on|phone”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.8.2″ _module_preset=”default” background_color=”#ffdf00″][et_pb_row column_structure=”1_2,1_2″ _builder_version=”3.25″][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_video src=”https:\/\/www.youtube.com\/watch?v=PYAn5HtMVo0&feature=youtu.be” _builder_version=”3.22.4″][\/et_pb_video][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.9.0″ header_2_text_color=”#000000″ header_2_font_size=”44px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” module_alignment=”center” hover_enabled=”0″ use_border_color=”off” border_color=”#ffffff” border_style=”solid” sticky_enabled=”0″]<\/p>\n

Gemvision: on which devices?<\/h2>\n

[\/et_pb_text][et_pb_blurb title=”GEMVISION WORKS ON ALL ANDROID DEVICES” use_icon=”on” font_icon=”%%45%%” use_circle=”on” circle_color=”#ffdf00″ icon_placement=”left” _builder_version=”4.9.0″ _module_preset=”default” header_font_size=”23px” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

starting from version 7<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”IT IS COMPATIBLE WITH THE BEST SMARTGLASS ON THE MARKET” use_icon=”on” font_icon=”%%45%%” use_circle=”on” circle_color=”#ffdf00″ icon_placement=”left” _builder_version=”4.9.0″ _module_preset=”default” header_font_size=”23px” hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_blurb][et_pb_blurb title=”WebRTC TECHNOLOGY” use_icon=”on” font_icon=”%%45%%” use_circle=”on” circle_color=”#ffdf00″ icon_placement=”left” _builder_version=”4.9.0″ _module_preset=”default” header_font_size=”23px” hover_enabled=”0″ sticky_enabled=”0″]<\/p>\n

The product uses the latest technologies such as WebRTC. Therefore, there is no need to install ANY software on the PC, an updated Chrome browser or Firefox from version 48 is enough.<\/span><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.8.2″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.8.2″ _module_preset=”default”][et_pb_cta title=”For more detailed information on compatible devices, just write us.” button_text=”Click” _builder_version=”4.9.0″ _module_preset=”default” hover_enabled=”0″ sticky_enabled=”0″][\/et_pb_cta][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”3.25″ custom_padding=”||27px|||”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/old.oc-group.eu\/wp-content\/uploads\/2021\/02\/m300xl-product.png” title_text=”m300xl-product” align=”center” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.8.2″ background_color=”#FFFFFF” width=”86.1%” custom_margin=”0px|0px||0px|false|false” custom_padding=”|0px|0px|0px|false|false” border_width_all=”3px”][\/et_pb_image][et_pb_image src=”https:\/\/old.oc-group.eu\/wp-content\/uploads\/2021\/02\/m300xl-product_2.png” title_text=”m300xl-product_2″ show_in_lightbox=”on” _builder_version=”4.8.2″ _module_preset=”default” border_width_all=”3px”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.9.0″ text_font=”Oswald||||||||”]<\/p>\n

Rental offer (rental trial)<\/h1>\n

Using assistance with Smartglass devices is pure innovation. This is why we at OC Group offer you the opportunity to test a system for 3 months including Smartglass (Vuzix M300 XL). This will allow you, without activating significant purchases, to test the system with your technicians and understand all its advantages.<\/p>\n

At the end of the trial period you will be able to redeem your material with a minimum investment.<\/p>\n

Contact us for more information on the Rental offer.<\/p>\n

[\/et_pb_text][et_pb_divider _builder_version=”3.22.2″][\/et_pb_divider][et_pb_text _builder_version=”4.9.0″ text_font=”Oswald||||||||” header_font_size=”43px” header_2_font_size=”50px” hover_enabled=”0″ header_2_font_size_tablet=”” header_2_font_size_phone=”” header_2_font_size_last_edited=”on|phone” header_2_font_size__hover_enabled=”on|desktop” sticky_enabled=”0″]<\/p>\n

\u20ac 750,00<\/h2>\n


price valid for 3 months of use<\/span>
<\/em><\/h4>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ fullwidth=”on” _builder_version=”4.9.0″ _module_preset=”default”][et_pb_fullwidth_header title=”THE FEATURES OF GEMVISION” text_orientation=”center” _builder_version=”4.9.0″ _module_preset=”default”][\/et_pb_fullwidth_header][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.8.2″ background_color=”#FFFFFF”][et_pb_row column_structure=”1_2,1_2″ _builder_version=”3.25″][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”FEATURE OF GEMVISION CASE KIT” use_icon=”on” font_icon=”%%126%%” icon_color=”#8f8f8f” use_circle=”on” circle_color=”#0d2035″ admin_label=”Videotutorial” _builder_version=”4.9.0″ header_text_color=”#000000″ header_font_size=”35px” body_font_size=”25px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n

    \n
  • Water-resistant casing;<\/li>\n
  • Reliability, connectivity and ease of use;<\/li>\n
  • 4G Hotspot guarantees connection anywhere*<\/li>\n
  • 1 powerbank of 27000 mAh;<\/li>\n
  • 1 10000 mAh portable power supply;<\/li>\n
  • Compartment(s) for smartlasses;<\/li>\n<\/ul>\n
    *The internet plan is up to the customer. The customer has to activate an internet plan with the operator of its choice.<\/h6>\n

    [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_divider show_divider=”off” _builder_version=”3.22.1″][\/et_pb_divider][et_pb_image src=”https:\/\/old.oc-group.eu\/wp-content\/uploads\/2019\/04\/valigetta-oc-1.png” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” _builder_version=”4.8.2″][\/et_pb_image][et_pb_divider show_divider=”off” _builder_version=”3.22.1″][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.8.2″ _module_preset=”default”][et_pb_column type=”4_4″ _builder_version=”4.8.2″ _module_preset=”default”][et_pb_divider _builder_version=”4.8.2″ _module_preset=”default”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ admin_label=”row” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.9.0″ header_2_text_color=”#000000″ header_2_font_size=”45px” header_4_text_align=”center” header_4_text_color=”#000000″ header_4_font_size=”25px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” background_layout=”dark” module_alignment=”center” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n

    Choose the right device for your company!<\/h2>\n

    <\/h4>\n

    Better a smartphone, an industrial tablet or a smartglasses for Augmented Reality? OC provides you with the advice necessary to choose the hardware device that best suits your needs.<\/h4>\n

    [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_image src=”https:\/\/old.oc-group.eu\/wp-content\/uploads\/2019\/04\/dispositivi-responsive.png” align_tablet=”center” align_phone=”” align_last_edited=”on|desktop” admin_label=”Image” _builder_version=”3.23″ animation_style=”slide” animation_direction=”left” animation_duration=”500ms” animation_intensity_slide=”10%” use_border_color=”off” border_color=”#ffffff” border_style=”solid” animation=”left” sticky=”off”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.8.2″ background_color=”#ffdf00″ parallax=”on”][et_pb_row column_structure=”1_2,1_2″ admin_label=”row” _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”EASY TO USE” use_icon=”on” font_icon=”%%151%%” admin_label=”Sketch Grafici” _builder_version=”4.9.0″ header_text_color=”#000000″ header_font_size=”33px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” hover_enabled=”0″ use_border_color=”off” border_color=”#ffffff” border_style=”solid” sticky_enabled=”0″]<\/p>\n

    GEMVISION has a very intuitive design and it\u2019s easy to use. It is suitable for everyday use.<\/span><\/p>\n

    [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”ACTIVITY LOG” use_icon=”on” font_icon=”%%378%%” admin_label=”Immagini” _builder_version=”4.9.0″ header_text_color=”#000000″ header_font_size=”35px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n

    With GEMVISION you can monitor the history of your activities, video calls, files sent and received.<\/p>\n

    [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”SHARED FILES” use_icon=”on” font_icon=”%%304%%” admin_label=”Videotutorial” _builder_version=”4.9.0″ header_text_color=”#000000″ header_font_size=”35px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n

    All the files and images sent by field technicians are available. Filters allow you to easily track the shared files sent by different technicians.<\/p>\n

    [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”GPS LOCATION” use_icon=”on” font_icon=”%%122%%” admin_label=”Messaggistica” _builder_version=”4.9.0″ header_text_color=”#000000″ header_font_size=”35px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” custom_padding=”||0px|||” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n

    GEMVISION can show the GPS location of a video-call. This function can be disabled at any time.<\/p>\n

    [\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_blurb title=”REMOTE SUPPORT CALL” use_icon=”on” font_icon=”%%264%%” admin_label=”Video Chiamata” _builder_version=”4.9.0″ header_text_color=”#000000″ header_font_size=”35px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”center” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n

    GEMVISION is the software that allows you to make video-service calls. Select a user and start a video call to provide remote assistance.<\/p>\n

    [\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” _builder_version=”4.8.2″ background_color=”#000000″ custom_padding_tablet=”50px|0|50px|0″ custom_padding_phone=”” transparent_background=”off” padding_mobile=”off” make_fullwidth=”off” use_custom_width=”off” width_unit=”on”][et_pb_row column_structure=”1_3,2_3″ _builder_version=”3.25″ background_size=”initial” background_position=”top_left” background_repeat=”repeat”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_divider show_divider=”off” disabled_on=”on|on|off” _builder_version=”3.23.4″ height=”20px” hide_on_mobile=”on”][\/et_pb_divider][et_pb_text _builder_version=”4.9.0″ text_text_color=”#FFFFFF” header_2_text_color=”#ffdf00″ header_2_font_size=”40px” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”right” header_2_font_size_tablet=”” header_2_font_size_phone=”” header_2_font_size_last_edited=”on|phone” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n

    CONTACT US<\/strong><\/h2>\n

    <\/h2>\n

    [\/et_pb_text][et_pb_text _builder_version=”4.9.0″ text_text_color=”#FFFFFF” header_2_text_color=”#FFFFFF” background_size=”initial” background_position=”top_left” background_repeat=”repeat” text_orientation=”right” use_border_color=”off” border_color=”#ffffff” border_style=”solid”]<\/p>\n

    TO TEST GEMVISION!
    REDUCE ASSISTANCE TIMES
    AND YOU WILL SAVE ON THE TRANSFERS OF YOUR TECHNICIANS<\/h2>\n

    [\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_code _builder_version=”3.22.4″]